Waymo Cuts Ties With Uber, Will Serve Riders Directly

Waymo plans to end its exclusive Uber robotaxi partnership in Austin and Atlanta in January 2028 and let customers hail its vehicles directly through the Waymo app. In an interview on The Circuit, Waymo co-CEO Tekedra Mawakana called the current Uber experience a "crapshoot" because riders aren't guaranteed a Waymo. Bloomberg reports: "In the early days, we would partner because we didn't have the scale, and in that partnering, it was a little bit of a crapshoot. Will I get a Waymo? Will I not get a Waymo?," Mawakana said in a wide-ranging interview on The Circuit with Emily Chang. She cited customers' growing demand for a consistent offering from a single app, especially from riders from San Francisco or other markets, where Waymo offers the self-driving service via its own consumer app that competes with Uber.

"It's important for us to have that relationship with the rider. We've gotten that feedback from the riders in those markets," Mawakana said. "And at the same time, learning and partnering with Uber has been a really important part of our journey," she added.