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Vol. I · No. 37 Texas Edition
Thursday, Nov 5
Xultr
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Tech

The Why Forcing Employees to Smile Actually Makes Them Angrier

Inc.com By Nick Hobson 5 views 0 comments
The Why Forcing Employees to Smile Actually Makes Them Angrier
Image: Inc.com

In 1998, Safeway forced clerks into a “smile school.” New research reveals why mandatory positivity and forced smiles actually backfire and hurt morale.

Inc.com Original story · www.inc.com
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